RETURN
We want you to feel like every item is the perfect match for your growing. If you don't feel that it's right one, we'll help you get it sorted. We will work with you to resolve any issues and replace you product(s) or refund your purchase within the terms of this policy. We will do our best to get back to you within one business day regarding your issue.
Request return shipping information before returning any merchandise. Contact us before returning any and all items. Items sent back without authorization may not be refundable.
RETURN POLICY
The light can be returned or replaced within 30 days after delivery, in the precondition of non-artificial damage.
1. Request return shipping information before returning any merchandise. Contact us before returning any item. Items sent back without authorization may not be refundable.
2. To be eligible for a refund, your item must be: Unused in the original packaging and in the same condition that you received it or in like new condition and free of wear.
3. All parts (i.e. cords, controllers, hangers) must be present when returned.
RETURN PROCEDURE
1. Send your return request with pictures of lights(packages), order number and with the issue you have met to service@hyphotonflux.com.
2. We’ll check your order information and reply with solutions and return address by email within 24 business hours.
3. Once your return is received and inspected, we will send you an email to notify you about your refund.
RETURN FEES
The customer is responsible for return shipping charges when returning an item(s).
If any exceptional situation, please contact service@hyphotonflux.com.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you about your refund.
The refund will send back to your original payment account, deduct return shipping costs (if they apply) as per our “Return Policy.”
We do not price match.
We do not price match, especially during major holiday sales events, including Black Friday, Cyber Monday, Mid-annual Sale, and more.
If you are approved, your refund will be processed and you will be sent a confirmation. At this point, we the refund is out of our hands and we do not have any control over the speed of the refund. The bank or payment processing service may take up to 3-7 business days to transfer the funds back into your account.
International shipments: If we ship your light to your country and you fail to communicate with the shipping company to arrange receipt of your package, the shipping company will destroy your package and you will not be refunded from us. Nor will HYPHOTONFLUX take the item back or reimburse you for the cost of the item or shipping.