REGULAR WARRANTY SERVICE
30 days Free return or replacement of faulty products after delivery under the condition of non-human damage.
We follow strict quality standards and we fully stand behind our products. If you have an issue with your unit we will resolve it quickly. We offer 5 years warranty on our products including 1 years Full Parts Warranty plus 2-5 years Limited warranty.
1 year after delivery: Full Free warranty. Free components, free repair service, free shipping costs.
2-5 years after delivery: Limited warranty. Free components, the buyer is responsible for repair service and shipping costs.
WARRANTY PROCEDURE
Before you make any returns or warranty requests.
To get started:
1. Email us at service@hyphotonflux.com with your order number.
2. Send us the pictures or videos of the faulty product and state the issue.
3. Pick your preferred solution (refund or replacement).
4. We’ll provide return instructions.
We will diagnose and provide diagnostic conclusions within 1 to 2 business day.
ADDITIONAL SERVICE
If any critical or uncertain problems occur, please ship the light back to us and we will study and repair it, when in significant growing stage, HYPHOTONFLUX would like to offer used replacement lights to make the repair proceed temporarily.
Used replacement lights conditions listed as below:
A. A deposit will be required before sending the replacement light out.
B. Customer will cover the shipping fee of the replacement light to & from the service center.
C. Customer must send back the replacement light in one week after receiving the fixed light.
D. HYPHOTONFLUX will fully refund the deposit if the replacement light is in good condition.
DISCLAIMER
If the light has been tampered with or it is found that damage is caused by the customer, there will be a repair fee associated with the return of your product. If the warranty seal is broken without our consent, your warranty becomes void. If damage has been caused by abnormal use, neglect (such as dripping water), wrong input voltage, dropping or breaking the light, disassembling light, etc., the warranty is void. Warranty coverage is ultimately left to the discretion of HYPHOTONFLUX. We reserve the right to refuse warranty repair or replacement service to anyone.
We are only responsible for problems that arise through no fault on your part. If any problem should arise, please email us or call us first. We will provide you with instructions on how to proceed. Please do not open the light without our permission. Because we are in China, our service would be different from your local service shop. Please take note of that.
MISSING PARTS
Is your new grow light missing accessories? Let's get your assembly back on track!
We'll send you replacement parts for free as soon as possible.
To get started:
1. Send us an email at service@hyphotonflux.com with you order number, and the missing number that you are missing.
2. Confirm your Shipping address and phone number.
3. We will send you the requeseted missing part as soon as possible.
Be sure to complete this process within 30 days of the delivery date. We're sorry for the inconvenience.
If a replacement part doesn't solve the problem, you can request a refund or replacement